Cafe Supervisor
About the Role
We are looking for a passionate and dedicated Café Supervisor to manage and contribute to the smooth running of the Nest Café, including all cooking and catering requirements for the organisation. The Café Supervisor will lead the management of a small team of Café Assistants and volunteers, and will implement appropriate management disciplines while working to ensure excellent customer service standards, hygiene, food safety and stock control are always upheld. The Supervisor will form part of the wider Management Team at the Centre and will be required to work with the General Manager to contribute to delivering a successful commercial strategy for the Nest Café in line with The Ecology Centre’s values and wider strategic direction.
The successful candidate is expected to familiarise themselves with the ecological principles that are at the core of what we do and to lead day-to-day operations that are consistent with those principles. This will involve consideration of the environmental impact of what we offer, ensuring that menus reflect and fully utilise what is seasonally available from our market garden, and that day-to-day operations play a part in reducing food waste, landfill and the consequent environmental damage.
Key Responsibilities
·      To work with the General Manager, to take responsibility for all aspects of the day-to-day operations of the café and work alongside the wider Management Team to promote a well-functioning and commercially viable charity.
·      Ensure high standards of food and drink preparation and planning are maintained daily, including demonstrating professional culinary skills as appropriate to the role.
·      Maintain high standards of hygiene, following food hygiene regulations and standards.
·      To compile weekly rotas for a team of Cafe Assistants, ensuring the efficient and effective use of resources
·      To update and refresh the café offer seasonally and to suggest seasonal and other specials.
·      Work with the General Manager to influence the ongoing development and implementation of a successful working strategy for the Nest Café, in line with the values and principles of The Ecology Centre.
·      Work with the Management team to improve sales and quality of service
·      Demonstrate excellent communication skills to work with a wide range of stakeholders, including people we support, families, customers, and volunteers.
·      To demonstrate and promote excellent customer service skills.
·      To work alongside all staff, people we support and colleagues to create excellent work opportunities and placements.
·      Providing support for adults on work placements and volunteers when required including providing 1-to-1 support.
·      Training and development of new staff members and volunteers.
·      Lead on planning of menus, stock control and ordering.
·      To ensure all monies are handled in accordance with company policy and procedures.
·      To support any marketing and promotional activity and events
·      Think creatively in the income generating potential for the cafe
·      To support the organisation in ensuring the building is maintained to a high standard of cleanliness and report maintenance issues.
Personal Qualities
Qualifications and training • Qualification at SCQF Level 6
• Elementary food hygiene certificate
Experience and Knowledge • Cooking experience in the hospitality sector
• Experience of planning innovative and engaging menus
• Barista experience
• Understanding dietary and nutritional needs
• Costing experience
• Understanding of health and safety requirements
• Understanding of HACCP procedures
• Experience in leading a team of staff and volunteers
Competencies and skills • IT skills and knowledge of Microsoft Packages
• Prioritisation skills
• Initiative taking skills
• Cash handling skills
• Customer care skills
• Administration skills
• Literacy and Numeracy skills
• Costing experience
• Communication skills
• Supervisory skills
• Team working skills
• Organisational skills
• Social media skills
• Communication skills
Personal Characteristics and other
• High level of interpersonal skills
• Strong verbal and written communication skills
• Able to build effective and engaging relationships
• Ability to respond constructively to change
• Resilient
• Reliable
• Collaborative
• Solution focussed
• Flexibility of approach
• Self-motivated, enthusiastic and with a high degree of professional commitment
Additional Information • The post will require evening and weekend work.
• PVG will be required for this post